TERMS AND CONDITIONS FOR THE PROVISION OF ELECTRONIC SERVICES

version dated: 8 September 2026

§ 1. GENERAL PROVISIONS

1. These Terms and Conditions for the provision of electronic services (hereinafter: the “Terms and Conditions”) have been issued by Enson sp. z o.o., with its registered office at ul. Słoneczna 3A, 97-216 Czerniewice, NIP: 7732493141 (hereinafter: the “Service Provider” or “Enson”), pursuant to Article 8 of the Act of 18 July 2002 on the Provision of Electronic Services (consolidated text: Journal of Laws 2024, item 1513; hereinafter: the “Act”), which requires a service provider to establish terms and conditions and make them available to the service recipient free of charge before entering into an agreement for the provision of such services, in a manner enabling their contents to be obtained, reproduced and recorded.
2. These Terms and Conditions specify in particular: the types and scope of services provided electronically; the conditions for the provision of such services, including the technical requirements necessary for interoperability with the Service Provider’s ICT system and the prohibition on providing unlawful content; the conditions for entering into and terminating agreements for the provision of electronic services; and the complaint procedure.
3. These Terms and Conditions are permanently available in the footer of the website at www.enson.pl and directly next to each form — before the button used to submit it.
4. Use of any form available on the Website constitutes confirmation that the Service Recipient has read and accepts these Terms and Conditions.
5. The Service Recipient shall not be bound by any provisions of these Terms and Conditions that have not been made available to the Service Recipient in the manner specified in Article 8(1)(2) of the Act.
6. Acceptance of these Terms and Conditions, as referred to in paragraph 4 above, is independent of, and does not replace, consent to the processing of personal data. The rules governing the processing of personal data and the legal bases for such processing are set out in § 8 of these Terms and Conditions and in the Privacy Policy.

§ 2. DEFINITIONS

The terms used in these Terms and Conditions shall have the following meanings:

1. Service Provider — Enson sp. z o.o., with its registered office at ul. Słoneczna 3A, 97-216 Czerniewice, NIP: 7732493141, providing electronic services via the Website.
2. Service Recipient — any natural person, legal person or organisational unit without legal personality that uses a service provided electronically.
3. Website — the website available at www.enson.pl, including all of its subpages and language versions.
4. Electronic Service — a service provided without the simultaneous presence of the parties (at a distance), through the transmission of data at the individual request of the service recipient, sent and received by means of electronic equipment for the processing and storage of data and transmitted, received or relayed by means of a telecommunications network.
5. Form — an interactive electronic form available on the Website, used to submit data or requests to the Service Provider.
6. Gated Content — material (a file or document) made available to the Service Recipient for download or viewing after the relevant form has first been completed and submitted.
7. Terms and Conditions — these Terms and Conditions for the provision of electronic services.

§ 3. TYPES AND SCOPE OF ELECTRONIC SERVICES

1. Each form-based functionality is initiated individually by the user and involves the transmission and processing of data by the website system, which qualifies such functionality as a service provided electronically.
2. The Service Provider provides the following Electronic Services via the Website:

a) Contact Form — enables the Service Recipient to submit an enquiry or message to the Service Provider, including with an attachment;

b) Complaint Form — enables the submission of a complaint concerning products or order fulfilment, together with supporting documents;

c) Recruitment Form — enables the submission of a job application together with a CV;

d) Material Download Form (gated content) — enables materials to be downloaded or displayed after basic contact details have been provided.

• All Electronic Services available on the Website are provided free of charge.
• The Electronic Services are intended primarily for businesses (B2B); however, the Service Provider does not exclude their use by natural persons. The Recruitment Form is, by its nature, intended to be completed by natural persons.
• The Website is also available in an English-language version offering the same form functionalities. These Terms and Conditions apply to all language versions of the Website.

§ 4. TECHNICAL REQUIREMENTS

1. The following technical requirements must be met in order to use the Electronic Services:

a) a device with Internet access — a desktop computer, laptop, tablet or smartphone;

b) an up-to-date operating system and an up-to-date, manufacturer-supported version of one of the commonly used web browsers: Google Chrome, Microsoft Edge, Mozilla Firefox or Safari;

c) no additional software installation is required;

d) JavaScript must be enabled — without it, the forms cannot operate or be submitted correctly;

e) Google reCAPTCHA v3 scripts used by the forms as a security mechanism against spam and unauthorised use must not be blocked;

f) the connection to the Website uses SSL/TLS encryption (HTTPS), providing cryptographic protection for data transmitted via the Forms and unambiguous identification of the parties to the data transmission.

• Analytics and marketing cookies are not required in order to use the forms. The Website may, however, use essential cookies or similar technologies related to security and to remembering the user’s language and preferences. Rejecting optional cookies should not prevent the forms from functioning.
• The permitted attachment formats and sizes for individual Forms are as follows:

a) Contact Form and Complaint Form — multiple attachments may be submitted; the maximum size of a single file is 20 MB;

b) Complaint Form on the “Certificates” page — only image files (image/* format) are permitted; multiple files may be added; the maximum size of a single file is 20 MB;

c) Recruitment Form — files in PDF, DOC, DOCX, JPG, JPEG, PNG and WEBP formats are permitted; multiple files may be added; the maximum size of a single file is 20 MB;

d) Material Download Form (gated content) — attachments cannot be submitted.

• Files submitted by the Service Recipient are not automatically scanned by the Website for malicious software. The Service Recipient is required to submit only files that are free of viruses and other malicious software.
• The Service Provider shall provide the Service Recipient with access to up-to-date information on specific risks associated with the use of services provided electronically, including in particular the risk of phishing, malicious software (malware), and attempts to fraudulently obtain data through fake forms or messages impersonating the Service Provider. The Service Provider shall also provide information on the function and purpose of software and data introduced into the Service Recipient’s ICT system, including the use of the Google reCAPTCHA v3 mechanism referred to in § 4(1)(e), which is used to protect the Forms against spam and unauthorised use, as well as the essential cookies referred to in § 4(2), which are used for security purposes and to remember the Service Recipient’s language and preferences.

§ 5. PROHIBITION ON PROVIDING UNLAWFUL CONTENT

1. The Service Recipient is required to refrain from providing unlawful content via the Website.
2. The prohibition referred to in paragraph 1 above includes, in particular, content that:
   1. a. infringes generally applicable provisions of law;
   1. b. infringes the rights of third parties, including intellectual property rights;
   1. c. is offensive, defamatory or infringes personal rights;
   1. d. constitutes unsolicited commercial information (spam);
   1. e. contains malicious software (viruses, Trojans, etc.);
   1. f. is false or misleading.
3. If the Service Provider establishes or receives credible information that the Service Recipient is providing unlawful content, the Service Provider shall be entitled to immediately cease providing the Service to that Service Recipient and to prevent the Service Recipient from further use of the Website.
4. The Service Provider shall not be liable for content submitted by the Service Recipient if the Service Provider was unaware of its unlawful nature and, upon receiving an official notice or obtaining credible information that such content is unlawful, promptly disables access to it.

§ 6. CONDITIONS FOR ENTERING INTO AND TERMINATING AGREEMENTS FOR THE PROVISION OF ELECTRONIC SERVICES

6.1. General rules

1. An agreement for the provision of an Electronic Service is entered into when the Service Recipient begins using the relevant Service, i.e. when the Service Recipient starts completing a form on the Website.
2. The Service Provider enables the Service Recipient to discontinue the use of an Electronic Service at any time.
3. Once a form has been successfully submitted, the Service Recipient cannot withdraw or amend the submitted request via the Website. To correct or withdraw a request, the Service Recipient should promptly contact the Service Provider at: info@enson.pl.

6.2. Contact Form

1. Commencement of the service: when the Service Recipient starts completing the Contact Form.
2. Termination of the service: when the completed form is successfully submitted or when the Service Recipient decides not to submit the form.
3. Once the form has been successfully submitted, the Service Recipient receives an automatic confirmation at the email address provided.

6.3. Complaint Form

1. Commencement of the service: when the Service Recipient starts completing the Complaint Form.
2. Termination of the service: when the completed form is successfully submitted or when the Service Recipient decides not to submit the form.
3. Submission of the Complaint Form via the Website constitutes solely an electronic channel for submitting complaints concerning products or order fulfilment. The rules for handling such complaints are governed by separate documents. These Terms and Conditions govern a separate complaint procedure concerning only the malfunctioning of the Electronic Service itself.
4. Once the form has been successfully submitted, the Service Recipient receives an automatic confirmation at the email address provided.

6.4. Recruitment Form

1. Commencement of the service: when the Service Recipient starts completing the Recruitment Form.
2. Termination of the service: when the completed form, together with the required documents, is successfully submitted or when the Service Recipient decides not to submit the form.
3. Once the form has been successfully submitted, the Service Recipient receives an automatic confirmation at the email address provided.

6.5. Material Download Form (gated content)

1. Commencement of the service: when the contact details are completed and successfully submitted via the gated content form.
2. Termination of the service: when the file is displayed for viewing or the material is made available for download following correct submission of the form.
3. The Material Download Form does not allow attachments to be submitted.
4. Once the form has been successfully submitted, the Service Recipient receives an automatic confirmation at the email address provided.

6.6. Temporary unavailability of Forms

1. The Service Provider reserves the right to temporarily disable the Forms for technical, maintenance or security reasons.
2. Where reasonably possible, the Service Provider will use its best efforts to inform Service Recipients in advance of scheduled technical interruptions.

§ 7. COMPLAINT PROCEDURE FOR ELECTRONIC SERVICES

7.1. Subject matter of a complaint

1. The complaint procedure set out in these Terms and Conditions applies solely to malfunctioning of the Electronic Service itself, for example: inability to submit a form, display of an incorrect error message, or problems with an attachment.
2. A complaint concerning product quality, order fulfilment or delivery should be submitted in accordance with the rules set out in the separate documents governing those matters and not under the procedure set out in this section.

7.2. How to submit a complaint

1. Complaints concerning the operation of the Website and the Forms should be submitted electronically to: info@enson.pl.
2. A complaint may also be submitted in writing by sending it to the Service Provider’s registered office at: ul. Słoneczna 3A, 97-216 Czerniewice.

7.3. Required content of a complaint

A complaint should contain at least the following information:

• first and last name of the complainant;
• company name (if applicable);
• NIP/VAT number (if applicable);
• email address for correspondence;
• contact telephone number (optional);
• description of the problem — as detailed a description as possible of the malfunction in the use of the Electronic Service to which the complaint relates;
• date and time when the problem occurred;
• type of device and browser used when the problem occurred;
• any screenshots or other materials documenting the malfunction (as attachments to the email).

7.4. Time limit and form for handling complaints

1. The Service Provider undertakes to consider the complaint and provide a response within 14 days of its receipt.
2. Enson sp. z o.o. will respond to the complaint electronically, to the Service Recipient’s email address specified in the complaint, unless the complaint was submitted in writing — in which case the response will be provided in the same form to the address specified by the Service Recipient, unless the Service Recipient consents to receiving the response electronically.
3. If a complaint does not contain the information necessary to consider it, the Service Provider shall request the Service Recipient to supplement the missing information within 7 days of receipt of the complaint, specifying the information required. The running of the time limit referred to in paragraph 1 above shall be suspended for no longer than 30 days from the date on which the request is sent, until complete information is received. Failure to provide the missing information within the specified time limit may result in the complaint being left unexamined, of which the Service Provider shall inform the Service Recipient.

§ 8. PERSONAL DATA PROTECTION

1. The controller of personal data is Enson sp. z o.o., with its registered office at ul. Słoneczna 3A, 97-216 Czerniewice.
2. Personal data provided in the forms are processed for the purpose of receiving and handling the submission and communicating in relation to it. The legal basis for processing is Article 6(1)(b) GDPR and, with respect to legal obligations, Article 6(1)(c) GDPR.
3. Detailed information on the rules governing the processing of personal data, including the rights available to the Service Recipient, is set out in the Privacy Policy available at www.enson.pl.
4. The Service Provider may process the Service Recipient’s personal data necessary to establish, define the content of, amend or terminate the legal relationship between them, including the Service Recipient’s electronic addresses.

§ 9. LIABILITY OF THE SERVICE PROVIDER

1. The Service Provider shall exercise due care to ensure that the Website and the Forms operate correctly and continuously; however, it does not guarantee uninterrupted access to the Services.
2. The Service Provider shall not be liable for:
   1. a. inability to use the Services resulting from failure to meet the technical requirements specified in § 4;
   1. b. interruptions in the availability of the Website caused by external factors beyond the Service Provider’s control (e.g. Internet network failures or problems on the hosting provider’s side);
   1. c. damage resulting from the Service Recipient’s use of the Website in a manner inconsistent with these Terms and Conditions or applicable law;
   1. d. content submitted by Service Recipients through the Forms.
3. The Service Provider shall not be liable for stored data if it was unaware of the unlawful nature of such data and, after receiving notice of their unlawful nature, promptly disabled access to them.

§ 10. FINAL PROVISIONS

1. The Service Provider provides electronic services in accordance with these Terms and Conditions.
2. The Service Provider reserves the right to amend these Terms and Conditions. Amendments shall take effect 14 days after the publication of the new version of the Terms and Conditions on the Website. Use of the Services after expiry of that period constitutes acceptance of the amended Terms and Conditions.
3. Any matters not governed by these Terms and Conditions shall be governed by the provisions of the Polish Civil Code and the Act of 18 July 2002 on the Provision of Electronic Services, as well as other generally applicable provisions of law.
4. These Terms and Conditions have been drawn up in Polish and English. In the event of any discrepancy between the language versions, the Polish-language version shall prevail.
5. The court having jurisdiction over disputes arising out of these Terms and Conditions shall be the court having jurisdiction over the registered office of the Service Provider. In disputes involving a Service Recipient who is a consumer, jurisdiction shall be determined in accordance with the provisions of the Polish Code of Civil Procedure, including, in particular, the court having jurisdiction over the consumer’s place of residence, where consumer protection provisions apply.
6. These Terms and Conditions shall enter into force on 8 September 2026.